Speakers

10:00 am – 3:30 pm
Education Sessions
This year to include expanded education and separate Maintenance Track offerings.

Education Session 1 - New Time Slot!
10:00 am – 11:00 am
Three Concurrent Sessssions

Back to Basics in Customer Service
How the World has Changed in Just Two Years
Salvatore Dragone, CPM®, CCIM, VP, Dir. of Property Management, Rubenstein Partners L.P.
Sal oversees and manages the firm’s Property Management Department. He is responsible for overseeing the day to day management and operation of all the properties in the fund, ensuring efficient and value enhancing services are implemented and delivered daily. In addition he is in charge of ensuring that all on-site staffs are fully trained and motivated to provide exceptional customer service to all of our tenant clients.

Prior to joining Rubenstein Partners in 2006, Sal was a Regional Vice President with Liberty Property Trust, where he oversaw the property management operations of over 18 million square feet of office, flex and industrial space with an annual net income of over $220 million dollars.

Since 1989, Sal has worked in all aspects of the real estate management field for both small and large developers, in commercial and residential real estate, throughout the Eastern United States. In that time, Sal earned the multiple real estate designations including the ARM®, CPM® and CCIM and has held positions as a leasing agent, assistant manager, property manager, general manager, regional manager, director and vice president. Throughout his career, Sal has had an affinity for customer service and exceeding the expectations of his clients.

Sal has been an active member of the Institute of Real Estate Management and is a licensed real estate professional in New Jersey and Pennsylvania. He also is a REALTOR and belongs to the Tri-State and National Association of REALTORS. Sal has served on the board of Habitat for Humanity in Burlington County, NJ as both a member and Vice President, and along with his family, he oversees Healing Hearts on Halloween, a charity his son started in 2001 which brings joy to children in shelters and hospitals each year on Halloween.

Expanding and Improving with EPAct Energy Tax Savings — the Time is Now!
Gabrial Carter, Founder and CEO of Triplepoint Energy
Gabrial Carter is the founder and Chief Executive Officer of Triplepoint Energy. Prior to the launch of this company he oversaw all distribution center operations and development projects for a $1 billion national retailer. Before this role, he headed and re-engineered several underperforming operations groups in strategic sourcing, product design, national rollouts, and facilities management for this same retailer. He has led multi-million dollar supply chain infrastructure projects and numerous small construction projects.

In the last year he has refocused his efforts on the development of solar energy, an interest that was planted during his college years when he was studying applications for the re-use of excess thermal energy. He is active in the solar non‐profit world, sitting on the Board of Directors of the New York Solar Energy Society where he works to educate professionals and policymakers on the benefits of solar energy through organized events, articles, and presentations. He holds a Bachelors of Engineering in Mechanical Engineering from The Cooper Union for the Advancement of Science and Art, where he graduated with honors.

James Qi, VP of Project Management for Triplepoint Energy
James Qi is the VP of Project Management for Triplepoint Energy. He brings operational experience from retail, not-for-profit and higher education institutions, where he focuses on creating efficiency and transparency through information management. He is an avid practitioner of scope management, in both controlling client deliverables and expectations. Before joining Triplepoint he worked in the retail sector where he led projects in various operational areas including Global Trade Management, Distribution & Facilities Operations and SAP Master Data deployment.

He has a passion for continued education and it is exhibited through his work with Junior Achievement, a not‐for‐profit focusing on financial literacy for kids; and efforts with the New York Solar Energy Society in enriching public knowledge and sustainable workforce development. He is also a member of the New York Solar Thermal Consortium, with focus on developing a road map for solar thermal growth in New York State. He holds a Master’s of Science in Chemical Engineering from Manhattan College and a certified Project Management Professional from the Project Management Institute.

7 Deadly Sins of Fair Housing
Nadeen Green, Senior Counsel, For Rent Media Solutions
Nadeen Green has been an attorney since 1979. She has taught Fair Housing law to the multi-family housing industry since the Fair Housing Amendments Act when into effect in 1989. Her many programs (over 900) have been presented to apartment management companies and state and local apartment associations nationwide. She has been asked to speak numerous times for the National Apartment Association and the Multi-Housing World annual conventions. Her reader-friendly articles on Fair Housing appear regularly in industry publications.

Nadeen is proud to be Senior Counsel with For Rent Media Solutions, which offers print and online advertising products for all communities, whether through For Rent Magazine®, ForRent.com, Para Rentar, Senior Outlook, After 55, or specialized publications for condominiums, student housing and the like.

Education Session 2
1:15 pm – 2:15 pm
Three Concurrent Sessssions

Affordable Housing Update

This session will provide up to date information relevant to affordable housing developments in New Jersey, Pennsylvania and Delaware. Our distinguished panel of speakers will be moderated by J. Kenneth Pagano, CPM, NAHP-e and will include industry leaders as well as officials from HUD, NJHMFA, and PHFA. Policy and regulatory changes that impact management of all types of affordable housing will be discussed.

Mary Ann Sipos is a Certified Property Manager (CPM®) and an Accredited Residential Manager (ARM®) with over 25 years of experience in multifamily housing management. Mary Ann is the Senior Housing Management Representative for Pennsylvania Housing Finance Agency, which monitors over 150 assisted housing properties in Pennsylvania. She has also been a Senior Trainer for Quadel Consulting Corporation for over 20 years.

Thirty $imple Ways to $ave Thousands!
Marla J. Thalheimer, LEED AP, Sustainability Manager, Liberty Property Trust
In 2008 Marla Thalheimer was named Liberty’s first Sustainability Manager in recognition of her leadership in the process of greening the operations of the existing portfolio as well as implementing sustainable education for employees. As a result of her initiatives, Liberty has implemented an aggressive energy conservation effort that includes building audits, benchmarking energy usage using EPA’s Energy Star Portfolio Manager, a “Top 10 Low/No Cost Energy Savers” Property Management initiative, lighting retrofits, and an energy saving marketing campaign targeted to tenants. Her efforts in employee education have resulted in approximately 25% of all employees becoming Green Advantage© Certified and/or LEED Accredited Professionals. To meet Liberty’s Corporate Sustainability Commitment, Ms. Thalheimer works with Development, Leasing and Property Management to create work environments that limit resource consumption, improve building performance and promote employee health and productivity. She is responsible for implementation of Liberty’s Corporate Strategic Plan as it relates to integrating sustainable practices throughout the organization.

Since joining Liberty in 2000, Ms. Thalheimer has held various positions of increasing responsibility in Training, Portfolio Technology and Risk Management, reporting to the Senior Vice President of Property Management responsible for Liberty’s 77 million square foot national and international portfolio.

A graduate of Belmont University, Nashville, TN, Ms. Thalheimer serves on the board of the DVGBC (Delaware Valley Green Building Council) and is also a member of their Educational Programs Subcommittee. She is a LEED® Accredited Professional and a Green Advantage© Certified Practitioner.

Matthew E. Weko, LEED AP, Philadelphia Reg. Sr. VP of Project and Development Services, Jones Lang LaSalle
Matthew E. Weko, LEED® AP is the Philadelphia Region Senior Vice President of Project
& Development Services for Jones Lang LaSalle, a global commercial real estate firm. His
background includes commercial real estate, project management, architectural design,
construction, client relations, and team-building. In addition to his regional role, Weko sets
vision, strategy, and capital planning objectives, and oversees individual project staffing
and resources for client locations around the globe.
Weko’s commitment to sustainability extends from his work to professional volunteer
efforts. In March 2009, he participated in the USGBC peer review of the new LEED
(Leadership in Energy and Environmental Design) Interior Design and Construction

Weko joined JLL from CB Richard Ellis, where he was Managing Director of Design and
Construction Project Management. His tenure included six years with Trammell Crow
Company prior to its merger with CBRE in 2006. Originally hired by TCC for the
University of Pennsylvania account, Weko was Project Manager for the West Philadelphia
Initiative – an urban planning and community development project that became a model
for successful collaboration between universities and communities to enhance quality of
life in and around urban campuses. Weko went on to lead regional project management as
a Vice President. Following the merger, Weko was named Managing Director and selected
to lead the combined Philadelphia project management team. His early professional
experience includes architectural design for several leading regional architecture firms.
Weko has executed significant corporate office consolidations for the Temple University
Health System, Aberdeen Asset Management Inc. and AON. In the past three years,
Weko’s teams have overseen over 10,000 corporate office moves. Project experience
includes new construction, renovations, building surveys, planning studies, utility
infrastructure, retail fit-out, structural rehabilitation, and general facility renewal work.

Social Media Policy or What Wasn’t in the Marketing Plan!
Dena B. Calo, Esq., Genova, Burns & Vernoia
Dena B. Calo, Associate in the firm’s Camden, New Jersey and Philadelphia, Pennsylvania offices, concentrates her practice in employment litigation on behalf of employers.
She has litigated cases to state and federal juries throughout the United States involving Title VII, ERISA, Age Discrimination in Employment Act, Americans with Disabilities Act, Family Medical Leave Act, and the Fair Labor Standards Act, state and federal constitutional issues, defamation, restrictive covenants and contract disputes.

She also provides employment law counseling, including preparing and reviewing employee handbooks, establishing and auditing human resources policies and procedures and conducting on-site investigations.

Ms. Calo has conducted management training on labor and employment issues. She has taught Advanced Topics in the FMLA, and Avoiding the FMLA’s Landmines for Lorman Education Services. She has taught Employment Laws Made Simple and Getting Your Records in Order in Pennsylvania for the National Business Institute. She is an adjunct professor at Holy Family University, teaching employment law and labor relations at the undergraduate and graduate levels.
Ms. Calo is the author of "ADA Amendments Act Means Changes for Employees, Employers" and "Pending 'No-Match' Rules Put Employers in Difficult Positions" published in the HR Specialist and "Harassment Liability—How Employers Can Protect Themselves" published in the Philadelphia Enterpriser. She belongs to the Camden County Bar Association, Burlington County Bar Association, Gloucester County Bar Association, Delaware County Bar Association, and the Pennsylvania Bar and New Jersey Bar Associations.

She received her Juris Doctor degree, cum laude, from Widener University School of Law in 1995, and her bachelor’s degree from Stockton State College in 1992.

Christy Metz, Regional Dir. of Sales, Planned Companies

Education Session 3
2:30 pm – 3:30 pm
Two Concurrent Sessssions

Achieving and Sustaining Business Success
Michael Mendillo, President, Wentworth Group, Inc.
With more than 20 years of experience in all aspects of real estate management, Mr. Mendillo has been instrumental in Wentworth's strategic growth initiatives, which includes a series of acquisitions. Through his leadership, Wentworth has created a corporate culture that implements a team-approach to delivering exceptional customer service consistently.

Mr. Mendillo has spoken nationally on leadership, service and corporate culture to industry trade associations, service companies and business schools including William Paterson University and New York University's Stern School of Business. He has spoken at the Community Associations Institute (CAI) CEO MC Retreats and at the Institute of Real Estate Management's (IREM) Tri-State Conferences.

Mr. Mendillo sits on CAI's National Board for The Foundation for Community Association Research. He also serves on the Advisory Board for William Paterson University's Forward Thinking Program. Prior to joining Wentworth, Mr. Mendillo was the Founder and CEO of Mandell Investment Inc., a real estate investment management firm. He graduated from William Paterson University in 1987 with a B.S. in Business.

Marketing S.M.A.R.T. Effective Marketing Strategies
Debbie Rae Peters, Director of Sales, AIMCO
Debbie started leasing apartments while attending college with her mother and has remained in the Multi-Family Housing industry ever since. She’s worked for a variety of companies throughout her 20 year career to include AvalonBay, Archstone-Smith, Korman Residential and now with AIMCO. Holding many positions, her specialty was, and still is, marketing, training, revenue management and re-position/redeveloped communities. Her market experience spans nationwide and her passion is leasing apartments, driving traffic and pricing the apartments to move.

3:45 pm – 4:45 pm
General Session

The Importance of Partnerships
Doug Hinderer, Sr. VP, Human Resources, AE & Leadership Development at the National Association of REALTORS®
Doug Hinderer is the Senior Vice President, Human Resources, AE & Leadership Development at the National Association of REALTORS®. He has 29 years of experience in Human Resources and has been with the Association for the past 18 years. Prior to joining NAR, he held a number of HR positions in the for-profit sector. Doug has a B.S. degree in Psychology from Illinois State University, and has done extensive graduate work in the area of Organizational Communication. In 1995, he earned his Senior Professional in Human Resources designation from the Society for Human Resources Management. This certification is awarded after completing a thorough course of study and passing a comprehensive exam. Currently working on a Master degree in Counseling Psychology at Argosy University.

Doug has had articles published on Human Resources topics in both REALTOR ASSOCIATION EXECUTIVE and REALTOR Magazine.

Doug is a member of the Society for Human Resource Management, Association Forum and American Society of Association Executives.

Friday, February 19

9:30 am – 10:30 am
IREM Presentations

Induction of New Members and Presentation of Member Anniversary Pins
Address by Randy Woodbury, CPM, IREM 2010 President

10:30 am – 12:00 pm
Keynote Speakers

Dan Thurman and Philip Solomon The Rhythm of Success - Part Two Several years ago, Dan Thurmon delivered the keynote address at the conclusion of the Tri-State Conference and quickly became one of the highest rated and most powerful outside speakers we’ve ever had. He’s the author of two books, Success in Action and Off Balance On Purpose, and has delivered more than a thousand presentations, working with an impressive list of clients in the US and abroad to help them increase performance and deliver results. In 2007 Dan returned with a partner, Philip Solomon, and together they took IREM to another level of excitement, education, and entertainment. Philip Solomon is a nationally recognized actor, musician and entertainment producer. He’s the Director of Outreach Programs for Cirque du Soleil, President of Way Too Much Entertainment, and an expert in conflict resolution, teamwork, and communication. This year, we’ve asked Dan and Philip to join IREM again in Atlantic City and help us all capture the spirit of Carnivale and enhance our ability to work together and build better relationships. Together, we will experience and achieve a “new and improved” Rhythm of Success.

Keynote Speaker Sponsor